Privacy policy
At Nurtured Bub, we are committed to providing you with the best possible customer service experience. We are bound by the Privacy Act 1988 (Commonwealth), which outlines several principles regarding the privacy of individuals. This Privacy Policy informs you about how we collect, use, and disclose personal information, and your rights in relation to that data.
By using our website and services, you agree to the collection, use, and disclosure of personal information in accordance with this policy.
1. What is Considered Personal Information?
"Personal information" refers to any information that can identify you. This may include your name, email address, phone number, mailing address, geographic location, purchase history, gender, browsing habits on our website, and payment details such as credit card information.
2. Collection of Personal Information
We collect personal information in several ways, including when you:
Register on our website,
Request an appointment,
Place an order,
Enter a contest or survey,
Provide feedback,
Communicate with us via email or social media,
Use our website or other online services.
In addition to this, we may collect data about gift recipients in order to fulfil gift purchases.
3. How We Use Your Personal Information
Nurtured Bub collects and processes personal data for a range of purposes:
To provide and improve our services,
To communicate updates, promotional offers, and newsletters (with your consent),
To fulfil orders and process payments,
To respond to customer inquiries,
To manage your website experience by providing personalized content and product offerings,
To conduct surveys, contests, and other promotional activities.
4. Categories of Personal Data We Process
We may process various categories of personal data, including:
Communication Data: Includes email, social media messages, and other communications. We use this data to respond to inquiries and maintain records.
Customer Data: Includes purchase details such as name, billing and delivery addresses, email, phone number, and payment details.
User Data: Includes data related to your use of our website and services, such as posts, page views, and navigation.
Technical Data: Includes your IP address, browser details, login data, and other technology details related to your use of our website.
Marketing Data: Includes your preferences regarding marketing and communications. This data helps us provide targeted promotions and assess the effectiveness of our advertising.
5. Disclosure of Personal Data
We may share your personal data with:
Service providers that assist us in operating our website and conducting our business,
Professional advisors such as lawyers, bankers, and insurers,
Government bodies as required by law,
Third-party technology platforms supporting the operation and growth of Nurtured Bub.
We ensure all third parties respect the security of your data and process it in compliance with legal standards.
6. Cookies
Like many websites, Nurtured Bub uses cookies to enhance your browsing experience. Cookies are small files placed on your computer to collect data, such as browsing habits and preferences. You can control cookie settings in your browser, but disabling cookies may limit your ability to fully use our website.
Cookies may also be used for advertising purposes through third-party services, such as Google Adwords or Facebook ads, to serve relevant ads to website visitors.
7. Security of Your Personal Information
We have implemented appropriate security measures to protect your personal data from unauthorised access, use, or disclosure. Personal information is contained behind secure networks and is accessible only by a limited number of personnel who are obligated to keep the information confidential. However, data transmission over the internet cannot be guaranteed as entirely secure, and you provide information at your own risk.
8. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, tax, and accounting requirements. Personal data collected for marketing purposes will be retained as long as we have your consent to send you marketing communications.
In some cases, we may anonymize your personal data for research or statistical purposes, in which case we may use this information indefinitely.
9. Your Rights Over Your Personal Data
You have the right to:
Access the personal information we hold about you,
Request correction of inaccurate or incomplete data,
Request deletion of your personal data,
Withdraw your consent to receive marketing communications,
Lodge a complaint with the relevant regulatory authority if you believe your data has been mishandled.
To exercise your rights, please contact us at dana@nurturedbub.com.au.
10. Sensitive Data
Nurtured Bub does not collect sensitive personal data via our website. This includes information such as race, ethnicity, religious beliefs, health data, or sexual orientation. Sensitive information collected during one-on-one appointments is stored securely in accordance with ethical and legal obligations.
11. Marketing Communications
Our lawful basis for processing personal data for marketing communications is your consent or our legitimate interests in growing our business. You can opt-out of receiving marketing communications by clicking the unsubscribe link in our emails or contacting us directly at dana@nurturedbub.com.au.
12. Data Breach
In the event of a data breach, we will notify affected individuals and any applicable regulatory authorities where we are legally required to do so.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated version will apply from the date of the change. Please review this page periodically for any updates.
14. Contact Us
If you have any questions or feedback about our Privacy Policy, or if you would like to access, correct, or delete your personal information, please contact us at dana@nurturedbub.com.au.
By using our website, you agree to the terms of this Privacy Policy.